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Frequently asked questions

Below you can find answers to the questions we are most often asked about making purchases from our store:

 

 

 


 

 can I check the progress of an order?

 

We will send information to your e-mail address about progress in fulfilling your order. Also, on logging on to your account, you will be able to access full information about your current and past orders: status, content, addresses given, etc.

What is more, after your order has been sent, you will receive the parcel number which you can use to track your order in Polish Post's tracking system (link will be provided). 

 


 

How long will I have to wait for delivery?

 

Immediately after you place an order you will receive an information e-mail containing a link which you should click to confirm the order. We will begin processing the order after we have received the payment. Current information on progress with your order will be sent to your e-mail address.

 

Date of receipt of goods = dispatch date + delivery time

 

The dispatch date depends on the selected method of payment (usually no more than 1-3 working days after the payment is received), while the delivery time depends solely on the external shipping service provided by Polish Post.

Note that if you order from the countries outside of the European Union, the package has to undergo customs clearance what usually takes a few days. What is more, is such a case you may be asked to pay duty. For further information, please, contact your local customs hall.

 

» detailed information on fulfilment of orders

 


 

What methods of delivery are available?

 

Depending on the quantity and weight of the products ordered, the chosen method of payment and your own preferences, you may select one of the following methods of delivery:

  • Polish Post - priority delivery (+ economy for deliveries in Poland),
  • collection in person.

» detailed description of delivery methods

 


 

How much will I pay for delivery?

 

You will see the total cost of delivery for your order after you have added products to your basket and selected your country together with your preferred methods of delivery and payment.

» detailed delivery costs

 


 

How can I pay for my order?

 

Depending on the value of the order, the chosen method of delivery and your own preferences, you can choose one of the following methods of payment:

  • bank transfer prepayment,
  • PayPal prepayment.

» detailed description of payment methods

 


 

Can I collect goods in person?

 

Of course, you can collect your order at the personal collection point at Berensona 55/109,03-287Warszawa. Please, contact us prior to the visit to discuss the timings. Please, note that you can collect you order only after your payment has been received by PostcardShop.

 


 

What are discount coupons?

 

During many of our promotional campaigns we offer discount coupons to our customers. They take the form of codes which should be entered in the appropriate field in the shopping basket. This will cause the amount payable to be calculated taking account of the discount.

Remember that most discount codes have an expiry date. After this date the code becomes inactive and can no longer be used to obtain a discount.

 


 

What is the storeroom?

 

The storeroom is an area where you can add products that you are still thinking about. This function is available only to registered users.

If you are debating whether to buy a particular product, and you have an account with us, just log on and add the product to your storeroom. The products in the storeroom are remembered for you. When you next log on to the store, you will find all of the products you saved. At any time you can return to them, move them to the shopping basket or remove them from the storeroom.

 


 

Can I obtain an invoice?

As per standard procedure we issue the invoice with every international order. 

If you order from Poland and would like to receive the invoice, when placing an order, on the form with your data select the “Firm” option and supply the invoice details. State your wish to receive the invoice in the Remarks (under “Additional information”). If the delivery address differs from the invoice address, mark the “Different delivery address” option on the form and state the address to which the goods are to be delivered.

The date of issue of the invoice will be the date the payment has been received. It is not possible to change this date.

 


 

How can I change my order?

 

You can modify your order only up to the time when it has been paid for. After it has been sent to the stated address, changes are no longer possible. To make any changes to your order (change of address, addition of product, change to method of payment or delivery), contact us as quickly as possible, preferably by telephone: +48.502607527.

 


 

I placed an order in error. How can I cancel it?

 

You can cancel your order only up to the time when it has been paid for. After it has been sent to the stated address, cancellation is no longer possible. To cancel an order, contact us as quickly as possible, preferably by telephone: +48.502607527.

 


 

Where is my package?

 

After the order has been sent you will receive an e-mail with the number of the shipping list and a link to a page where you can keep track of the current location of your package. If you are a registered store customer, that link will also be visible in the Shipping column when you view your order details.

 


 

I have a problem with a product I ordered. What now?

 

Before accepting a package, always check that it has not been damaged in transit. If the packaging carries visible external damage, we advise that you refuse delivery of the package and then contact us by e-mail (contact@postcardshop.net) or telephone on +48.502607527.

If you wish to make a complaint about a product, do not hesitate to contact us by e-mail. Customer satisfacion is always our priority.

» detailed complaint procedure

 


 

Can I return a product that I have purchased?

 

Yes, according to the Act of 2 March 2000, within 14 days of the date of collecting ordered goods, you can return a product bought online without giving reasons. However the goods must not carry signs of use or be damaged, and must be in the original packaging with its entire contents intact. Note that is such a case you need to cover the shipping costs yourself. 

» description of complaints and returns

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